Your New Digital Banking Experience Is Now LIVE

We have upgraded to a new Digital Banking platform to provide you with a more powerful and personalized experience with new, innovative features and tools.

The new Digital Banking experience will GO LIVE the afternoon of Tuesday, December 5, 2023.

• A Fresh, Personalized Experience with YOU in Mind
• Card Central to Manage Travel Notes, Payment Options & Fraud
• Quicker Access to Key Features
• Secure, Live Chat with a Team Member
• Shared Account Access Feature
• An Extensive Line of Digital Banking Features for Business Members
• & SO Much More!

Yes. The new navigation and screen flows will provide a more user-friendly experience making it easier than ever to find the information and tools you need to manage your money.

Once the transition to the new Digital Banking experience is complete, you will be required to download the new Mobile App. To download the new Mobile App, visit the App Store for Apple users or Google Play for Android users and search Credit Union of Georgia. The current/old Mobile App will no longer work after the upgrade.

No, you do not need to re-enroll in Credit Union of Georgia’s Digital Banking; however, there are some steps you will need to take to access your accounts.

There are a few steps you will need to take to access your accounts for the first time.

• Step 1: When you log in for the first time, use your current Username and Password.
• Step 2: Review and agree to the new terms and conditions.
• Step 3: Due to security enhancements, you may be required to created a new Username and/or Password.
  • Username Requirements:
    • Must be at least six characters long, contain one letter, numbers and any of the following special characters: @$*_-=.! ~
    • Cannot contain any spaces

    Password Requirements:

    • Must be between 8 and 32 characters
    • Must contain at least two letters, one number, and one of the following special characters: @$*_-=.! ~
    • Cannot contain any spaces or the username
    • Passwords are case sensitive
    • Passwords do not expire
• Step 4: Enter your phone number or email to receive a one-time verification passcode.
• Step 5: Enter your one-time verification passcode. You will then have the option to register your computer and browser, allowing you to skip the one-time verification process on that device.

Once you login to the Digital Banking experience, you will be able to easily access past and current statements from the navigation bar. Just click on Statements & Notices.

You can access the last 16 months of statement history in Digital Banking.

Yes, all existing auto transfers you had set-up in the previous Digital Banking platform will be loaded in your new Digital Banking experience.

Members who had External Transfers enabled prior to the conversion will need to set these up again.

Members can pay their Credit Union of Georgia loans from an outside source by logging into Online Banking or the Mobile App and selecting Move Money > Make a Loan Payment > Pay From an External Account.  Currently payment via ACH is available, however Debit Card payment options will be  available soon.

Yes, all bill payees you had set-up in the previous Digital Banking platform will be loaded in your new Digital Banking experience.

You can send payments to any individual or business in the United States—including large companies and small companies, as well as individuals such as childcare providers or family members. Bill Pay sends payments electronically whenever possible. If the recipient cannot receive electronic payments, a check will be printed and sent from the bill pay system to the payee address you provided during the payee setup process.

You cannot use Bill Pay to pay any company or individual with an address outside the United States or its territories.

We guarantee that your payments are protected and will be sent on time, every time. If we fail to process an adequately scheduled bill payment following your instructions, we will reimburse any late charges assessed by the biller.

With the upgrade to the new Digital Banking experience, current Quicken and QuickBooks users will be required to make changes to their Quicken or QuickBooks software. Please review the important instructions below to ensure a smooth transition to the new experience.

• A data file backup and a final transaction download of your accounts should be completed by December 4, 2023 within Quicken or QuickBooks. Please complete the download before this date because transactions history might not be available after the upgrade.
• On the migration to the new Digital Banking experience is complete, you will need to complete the activation of your Quicken and/or QuickBooks connection to ensure you can access the most up to date version of your Quicken or QuickBooks accounts. You can perform this activation by going to Additional Services, Quicken and QuickBooks, Create your Password and Agree to the Terms and Conditions. Once this is complete, you should be able to connect in Quicken/QuickBooks by adding Credit Union of Georgia.

We have submitted the initial updates; however, this project will NOT support aggregation services post conversion.  Any questions/issues should be address within the post conversion channel.

Quicken Conversion Instructions 

QuickBooks Desktop Conversion Instructions 

QuickBooks Online Conversion Instructions